Bringing Good Food to Every Occasion

We recommend placing your order directly through our official website, where you can select your preferred menu, enter your order details, and complete the checkout process. The website automatically calculates the total amount and generates your invoice, making the ordering process more convenient and efficient.

If you require assistance with placing an order, you may contact our team via our hotline. However, we recommend ordering through the website for a smoother and more efficient experience.

Currently, Soul Delicacies does not provide catering services on weekends or public holidays. All orders are subject to our operating schedule and availability.

Should there be any changes to our operating schedule in the future, we will notify our customers accordingly. We recommend placing your orders in advance to allow sufficient time for preparation and coordination.

Soul Delicacies provides island-wide delivery services in Singapore, subject to location and availability.

The following delivery surcharges apply (before GST):
– Base delivery charge: $10
– City areas and Sentosa: Additional $25
– Jurong Island: Minimum order of $2,000, with an additional $100 delivery surcharge.

Additional surcharges may also apply to deliveries to condominiums and certain locations. Any applicable delivery fees and surcharges will be displayed during checkout on our website.

Self-collection is also available, subject to the type of order. Customers may select their preferred delivery or self-collection option during checkout, where available.

We recommend reviewing the delivery details and applicable charges before confirming your order.

Our delivery and self-collection hours are from 10:30 AM to 7:00 PM.

You may indicate your preferred delivery time in the remarks section during checkout. Please note that delivery arrangements depend on the type of meal ordered and our daily delivery schedule. All timing requests are subject to availability and cannot be guaranteed.

We recommend placing your order 3–5 days in advance to allow sufficient time for food preparation, order processing and delivery arrangements. This also gives us more time to coordinate your requirements and helps ensure a smoother ordering experience.

For large orders or special events, we recommend placing your order earlier. All orders are subject to availability and confirmation.

Full payment is required in advance to confirm your order. Please ensure that payment is completed during checkout to secure your order.

All requests for order amendments or date changes must be submitted at least 2 working days in advance to allow sufficient time for processing and coordination.

For cancellations or date changes, the following charges apply:
50% of the total order cost for requests made with less than 5 working days’ notice.
100% of the total order cost for requests made with less than 3 working days’ notice.

Please contact our team for assistance with any order amendments, date changes or cancellations.

Please contact our team as soon as possible and provide your order details, together with photos of the items received where applicable. We will review the issue and assist you accordingly.

Please contact our team before placing your order if you have any special dietary requirements or food allergies. For other special requests or customisation not listed on the order form, please indicate your preferences in the remarks section during checkout. All requests are subject to confirmation and availability.